Billing

Out of Pocket

If you are uninsured, or opt out of using your insurance benefits, our office offers private pay rates for your discretion. With Private Pay arrangements, our office will not file a claim to your insurance provider for the counseling services. Our private pay rate is determined by the services you are needing, and the degree, license, and experience of each counselor. The costs per session for each of our providers can be given upon request. Call (210) 614-4990 for more information.

Insurance

Many insurance carriers provide coverage and benefits for outpatient mental health services and psychological evaluations provided by our center. Limitations or supporting documentation may vary by insurance policy. Our office staff will work closely with you to review your policy and to identify any services that will not be covered by your insurance company.

All co-payments and deductibles must be paid at the time of service and will be determined based on your individual insurance policy. Keep in mind that your medical insurance represents a contract between you and the carrier, not between the carrier and us.

Our office will submit a claim on your behalf for all services rendered. If your insurance fails to pay, then you remain responsible for all fees. Please remember that this, in no way, removes your obligation to pay any fees, or portion of fees not paid by your insurance carrier.

 
No Show’s and Cancellations: If you do not show up for your appointment or you do not provide us at least 24 hours notice of your cancellation, you will be required to pay the cancellation fee prior to the next session. This fee is not covered by insurance and is the sole responsibility of the client to pay out of pocket.

Out of Network Insurance

If your insurance carrier is not listed on our current list of in network insurance carriers, we can still offer you services and help you with billing your insurance carrier as an out of network provider. There is always a way to follow out of network protocol with your provider and we can help. Please note, in most cases, you will be responsible for paying all fees associated with the service upfront and then we will provide you with the documentation needed to be reimbursed by your insurance carrier.

Medicare

We are a Medicare certified service provider. All clients who currently have traditional Medicare health insurance can receive mental health services through our center with one of our LCSW clinicians. Our office does not accept currently Medicare Advantage or Medicare Supplement plans.

EAP

The Employee Assistance Program is billed directly to your EAP provider at no cost to you. Using EAP requires you to obtain prior authorization from your EAP provider before counseling can be approved. Not all of our counselors provide this service, so please check with our Office Manager to get a list of our counselors that do.

EAP providers that we accept are as follows:

Medicaid

We are a Medicaid credentialed service provider. All clients who currently have Medicaid health insurance can receive mental health services through our center.  Please provide us with your Medicaid identification card at the time of scheduling your initial appointment.  Mental health services are at no cost to those clients who receive this benefit.  We do require 24 hour notice of cancellation on all appointments.